At Vourelle, we want paying for your order to feel as calm and simple as choosing it. This page explains how payment works, which methods you can use, and how we keep your details safe.
1. Accepted Payment Methods
You can pay at checkout with major credit and debit cards, along with any express payment options shown for your country and device, such as digital wallets. The full list of methods available to you appears on the checkout page before you confirm your order. We do not accept cash, checks or payment outside our secure checkout.
2. When You Are Charged
The full amount for your order, including any applicable taxes, is taken when you place it. Your order is confirmed and passed to our warehouse only once payment has been approved. If your payment is declined, the order will not go ahead and we will let you know by email so you can try again or use a different method.
3. Currencies
Vourelle is based in Singapore and sells only to the United States, the United Kingdom, Australia and Canada. Prices are shown and charged in your local currency: US dollars (USD) in the United States, pounds sterling (GBP) in the United Kingdom, Australian dollars (AUD) in Australia and Canadian dollars (CAD) in Canada. Your bank or card provider may add its own foreign transaction or conversion fee, which is outside our control.
4. Taxes Included in Our Prices
Every price on Vourelle already includes any VAT or GST that applies to your order, so the price shown on a piece is the price you pay for it. We never add tax on top at checkout. In the United Kingdom, prices include UK VAT at the applicable rate. In Australia, prices include Australian GST. In Canada, prices include any GST, HST or provincial sales tax we are required to collect. In the United States, prices include any sales tax we are required to collect.
The amount of tax included in your order is shown at checkout and on your order confirmation email, and a tax invoice is available on request from support.vourelle@gmail.com.
5. Payment Security
Every payment is processed through Shopify's secure, encrypted checkout, which meets the PCI DSS standard for handling card information. Vourelle never sees or stores your full card number. Your payment details are handled only by our payment providers.
6. Pricing
The price you pay is the price shown at checkout when you place your order, as confirmed in your order confirmation email. Prices may change from time to time, but a change will never affect an order you have already paid for. If a piece is listed at an obviously incorrect price because of an error, we will contact you before dispatch and offer you the choice of paying the correct price or cancelling for a full refund.
7. Refunds and Billing Questions
Refunds follow our Refund Policy and are always returned to the original payment method. If something on your statement looks wrong, please email support.vourelle@gmail.com first so we can look into it and put it right quickly, before you raise a dispute or chargeback with your bank.
8. Fraud Prevention
To protect our clients, we may hold or cancel an order if we believe a payment is fraudulent or has been made without the cardholder's permission. For some orders, we may ask for additional verification before dispatch. If we cancel an order for this reason, any payment taken is refunded in full.
9. Contact Information
Store Name: Vourelle
Address: Blk 634 Choa Chu Kang North 6 680634
Customer Care Email: support.vourelle@gmail.com
Phone: +65 87875990
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM SGT, with a reply within one business day
Partnerships and Media: info.vourelleshop@gmail.com
Instagram: @vourelle.store