Last updated: October 30, 2026
These Billing Terms and Conditions explain how payment, charges, refunds and billing questions work when you buy from Vourelle at shopvourelle.com. Vourelle is a business based in Singapore. By placing an order, you agree to these terms together with our Terms of Service, Payment Policy and Refund Policy.
1. Accepted Payment Methods
We accept major credit and debit cards and PayPal, along with any express payment options shown at checkout for your country and device, such as Apple Pay. The full list of methods available to you appears on the checkout page before you confirm your order. We do not accept cash, checks, bank transfers or payment outside our secure checkout.
2. When You Are Charged
The full amount of your order is charged when you place it. Your order is accepted only once your payment has been authorized and you receive our order confirmation email. If your payment is declined, the order will not go ahead, and you are welcome to try again or use a different payment method.
3. Currency and Conversion Fees
Prices are shown and charged in your local currency: US dollars in the United States, pounds sterling in the United Kingdom, Australian dollars in Australia and Canadian dollars in Canada. If your card or account uses a different currency, your bank or card provider may add its own conversion or foreign transaction fee. These fees are set by your provider and are outside our control.
4. Prices, Taxes and Shipping Charges
The price you pay is the price shown at checkout and confirmed in your order confirmation email. Standard shipping is free on every order to the United States, the United Kingdom, Australia and Canada, so no shipping charge is added at checkout. Prices include any VAT, GST or sales tax we are required to collect, and the amount of tax is shown at checkout. Import duties and customs charges are handled as set out in our Shipping Policy.
5. Billing Information
Please make sure the name, billing address and payment details you enter at checkout are complete and correct, and that you are authorized to use the payment method you choose. To protect you and us from fraud, we may ask you to confirm your details before we dispatch an order.
6. Order Confirmation and Receipts
After you place an order, we email you an order confirmation that serves as your receipt and shows the items, prices, taxes and total charged. If you need a tax invoice, please email support.vourelle@gmail.com with your order number.
7. Pricing Errors
We work to keep every price correct. If a piece is listed at an obviously incorrect price because of an error, we will contact you before dispatch and let you choose between paying the correct price or cancelling the order for a full refund.
8. Cancellations
You may cancel an order for a full refund as long as it has not yet been processed by our warehouse. Please email support.vourelle@gmail.com with your order number as soon as possible. Once an order has been processed or shipped, it can no longer be cancelled, but you may request a return under our Refund Policy.
9. Refunds
Approved refunds are always returned to the original payment method used for the order. Once we confirm a refund by email, your bank or card provider may take several business days to show it on your statement. If it has not appeared after 10 business days, please contact your bank first, then write to us and we will look into it.
10. Billing Questions and Disputes
If a charge on your statement looks wrong, please email support.vourelle@gmail.com with your order number before you raise a dispute or chargeback with your bank. We aim to reply within one business day, and most billing questions can be settled quickly this way. If a dispute is opened, we will share the relevant order and delivery details with the payment provider so it can be reviewed.
11. Fraud Prevention
To protect our clients, we may hold or cancel an order if we believe a payment is fraudulent or has been made without the cardholder's permission. If we cancel an order for this reason, any payment taken is refunded in full to the original payment method.
12. Payment Security
Every payment is processed through Shopify's secure, encrypted checkout, which meets the PCI DSS standard for handling card information. Vourelle never sees or stores your full card number.
13. Changes to These Terms
We may update these Billing Terms and Conditions from time to time. The current version is always available on this page, and changes never affect an order you have already paid for.
14. Contact Information
Store Name: Vourelle
Address: Blk 634 Choa Chu Kang North 6 680634
Customer Care Email: support.vourelle@gmail.com
Phone: +65 87875990
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM SGT, with a reply within one business day
Partnerships and Media: info.vourelleshop@gmail.com
Instagram: @vourelle.store